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Van der Valk hotels are (partially) open again

The Van der Valk hotels have been (partially) reopened and have adopted appropriate measures. We would like to ask you to take these strict measures into account to ensure your health and that of our employees. We hope to welcome you again soon for a safe and comfortable stay in one of our Van der Valk hotels.

Thank you for understanding and trusting our hotels.

 


 

Safe and comfortable


At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to comply with the following policies during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay by card or contactless

Do you have any symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

The Van der Valk family

Thank you for understanding and trusting our hotels.

 


 

Frequently Asked Questions


Can Van der Valk be open as a hotel?
Yes, according to government guidelines it is allowed to be open as a hotel.

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use the restaurant facilities?
Yes, as a hotel guest you can often use the restaurant. We use stricter measures here to make your visit to our restaurant as safe as possible. If this is not offered, room service is possible. An overview of whether the restaurants of your hotel is open can be found here.

Is it possible to order room service?
Yes, you can order room service from your room via reception. There is an adapted menu for this in your room.

What facilities are open in the hotel?
For more information, please contact the hotel it concerns. 

Can I cancel or change my booking?
For the conditions of your reservation, it is best to contact the hotel itself. If it concerns a previous booking, you will also find the general conditions in the confirmation e-mail you have received.

Can I change my booking on the day of arrival if I have a cold or cough?
For more information, please contact the relevant hotel